FAQ

 

  • Is our chicken free range? Yes, all the chicken we use is certified Organic and Free Range. It is also Antibiotic, Hormone and GMO Free. Our suppliers’ air-chill their chicken, which means less shrinkage and water loss during cooking.
  • Where does our meat come from? All our meats are farmed or caught in NZ and sourced from NZ Suppliers. Where possible we work with ethically sourced and sustainable producers. 
  • Where does our vegetables come from? Our kitchen is based on the semi-rural area of Kumeu, Auckland. We source as much produce from local growers; the rest is exclusively sourced from NZ growers.
  • Is our meat halal? Yes, all Beef, Lamb, and Chicken are sourced from certified Halal producers.
  • How are our meals packaged? Our meals are served in food safety compliant, recyclable, microwavable, leak-proof and oven-proof trays.
  • Is our packaging material recyclable? Yes, both our meal trays and our shipping boxes are recyclable. We also provide you with 2 Cents refund per tray returned off your next order. We’ll collect the trays from you and handle the recycling.
  • Are our meals safe to be transported? All our packaging for transport is a refrigeration specific insulation box, which is proven to be just as effective but environmentally friendly rather than the standard polystyrene box. This is purpose designed to keep your food cool and safe for transport for up to 24 hours. We also use special non toxic ice packs.
  • What cities do you deliver too? We currently courier to Auckland, Hamilton and Whangarei only. You must order a minimum of 5 meals. You will receive Free Delivery for Auckland. Hamilton and Whangarei require a $15 delivery fee. 
  • Are our meals weighed in cooked or raw weights? Our proteins and complex carbohydrates (rice, kumara, beans etc.) are measured by cooked weight. Vegetables etc. are measured by raw weight.
  • Can I freeze my meals? Yes, you can freeze your meals. We recommend defrosting the meals in the fridge the night before use. We don’t recommend freezing seasonal salads.
  • Are our meals fresh or frozen? Our meals are made fresh to order and delivered fresh to your door!
  • How do The Athletes Kitchen meals stay fresh during transit? Courier Deliveries – Your meals will be shipped in a insulated cardboard box with icepacks inside to keep meals chilled.
  • Cancellations? Any cancellations must be made before 1:00pm prior to the delivery date to qualify for a full refund. All refunds are issued as store credit.
  • How do I track my delivery? On your delivery day you should receive a notification (via text if you are in central Auckland or via email if you are elsewhere) with a tracking link. You can use this to track the parcel or get in touch with the courier company to check for a more details. Tracking link emails can sometimes land in your junk email inbox so be sure to check there too.
  • Can I split my order up over multiple deliveries? When you purchase 20 meals in one order, you may want to have them split delivered over a period of time. We charge $5.00 per additional delivery within Auckland and $15 for Hamilton and Whangarei. This delivery fee will be available to be purchased when you checkout soon. Currently please email us to sort at, eat@theathleteskitchen.co.nz
  • What are the order cut-off times for deliveries? For Auckland Deliveries your order must be placed before 3PM SATURDAY, your meals will be delivered on Monday. For all other North Island Deliveries, your meals will be dispatched on Monday evening and delivered Tuesday. Please note we currently do not ship to the South Island.
  • Do our meals contain any preservatives? We do not add any preservatives to our meals, however some ingredients will contain preservatives as used/ specified by their manufacturers.
  • Will I lose weight or put on weight with these meals? As with every healthy eating plan, our meals can be tailored by a professional to help achieve your personal health, fitness and lifestyle goals. Our meals can be used for specific goals sports, performance of weight loss or to build lean muscle or just to maintain a current body composition. The most important things to understand for your intended goals are Calories consumed and Calories expended according to your current body weight/ composition status relative to your activity level. If you know your macro nutrient requirements, please review the nutritional information on each meal page so you can order meals according to your dietary requirements or goals. If you would like to start using our meals as part of calorie or macro nutrient controlled diet we recommend using a dietician, fitness professional or body coach to get you started or get in touch with us so we can help or point you in the right direction. You can use our Competition Prep Selection to custom design your own meals.
  • What if no one is home when the courier arrives? We instructs our drivers and couriers to leave orders at the address whether someone is home to receive it or not. When we send the order we will automatically send an email to let you know your order has been shipped and is on its way, please ensure someone can be home to receive your order or leave instructions for our drivers or courier to leave it somewhere safe. Our packaging and ice packs will keep your food cold and safe until it can be refrigerated.
  • I'm a fitness professional, I want these meals for my clients can you help? Absolutely, we are happy to design custom dishes to suit your client’s nutrition requirements.
  • Are your meals suitable for Gluten-free and Lactose-free diets? We offer a selection of meals that are both gluten and Lactose free dishes. Each menu item is labeled accordingly.
  • Are our meals Allergen Free? All meals are labeled with specific details of any allergens included in the ingredients. All meals are produced in a kitchen that also handles allergens, whilst every effort is made to eliminate allergens, we do not recommend our meals for high allergy sufferers.
  • Is There a Minimum Order of Meals? Yes 5 Meals of any plan, size or cost.
  • My Question is answered here? Please contact us here, or email us at eat@theathleteskitchen.co.nz as we would love to help you out.